(a) This Website https://centralwestwaste.com.au/ (referred to in these “terms of use” as the Website) is owned and operated by Central West Waste Management (formerly Rural Bin Service), who is referred to in these Terms of Use as “we”, “us”, “our” and similar grammatical forms.
(b) By using our Website or registering for an account with us, you accept the terms of this privacy policy and consent to our collection, use, disclosure, retention and protection of your personal information as described in this privacy policy.
(c) We recognise that your privacy is important to you. Central West Waste Management (formerly Rural Bin Service) is committed to protecting the personal information you provide and will manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
(d) We will take all reasonable steps to ensure that the information we collect, use or disclose is accurate, complete, up to date and stored in a secure environment.
4.1 When do we collect information?
(a) We do not automatically collect personal information such as your name, address, phone number or email address. We collect three categories of information when you use our Website:
(i) personal information you voluntarily provide with informed consent;
(ii) anonymous, non-personal information about how you use our Website; and
(iii) “cookie”-based information that records preferences to improve your experience.
(b) We may collect personal information when you register on our Website, place an order, subscribe to a newsletter, respond to a promotion, competition or survey, or complete a customer service form.
(c) When you become a customer of Central West Waste Management (formerly Rural Bin Service), you may be required to provide certain details so we can establish and manage your account.
(d) When you log in using Google, Facebook or another social media platform, you allow that platform to share relevant personal information with us.
4.2 Why do we collect personal information?
We collect personal information to provide services you request, including account management, subscription services, purchases, surveys, promotions and competitions conducted by Central West Waste Management (formerly Rural Bin Service).
4.3 What information do we collect?
(a) Information collected may include your name, postal address, email address, phone number and identification details. If you make purchases using a credit card, debit card or direct debit, relevant payment details will be collected.
(b) Anonymous information is collected via cookies to analyse Website usage, navigation patterns and purchasing activity. This information is not personal information under the Privacy Act.
4.4 Cookies and tracking technologies
(a) Cookies may be stored on your device to allow our Website to recognise your browser on future visits. Cookies do not identify you personally.
(b) We may log IP addresses to determine geographic usage patterns.
(c) Cookies and tracking technologies are used to:
(i) monitor and improve Website performance;
(ii) personalise user experience;
(iii) support advertising and Website operations; and
(iv) send marketing communications where consent is provided.
(d) You may unsubscribe from marketing communications at any time.
(e) You can disable cookies in your browser settings, however some Website features may not function correctly. Orders can still be placed by contacting Central West Waste Management (formerly Rural Bin Service) directly.
4.5 How do we store your information?
(a) We use physical, electronic and administrative safeguards to protect personal information, including encryption, firewalls and restricted access controls.
(b) Our security measures include:
(i) limiting internal access to personal information;
(ii) maintaining secure systems and technologies; and
(iii) using trusted service providers with appropriate security standards.
4.6 How do we use your personal information?
(a) We use your information to communicate with you regarding purchases, services and account management.
(b) We may send updates, service information, company news or promotional offers. Unsubscribe instructions are included in all marketing emails.
(c) We may disclose personal information where required by law or to protect legal rights, property or safety.
4.7 Accessing and correcting your information
(a) You may request access to personal information we hold about you under APP 12.
(b) Requests should be submitted using the contact details below, including your customer account number if applicable.
(c) Under APP 13, you may request correction of inaccurate, incomplete or outdated information.
(d) Complaints regarding misuse of personal information can be submitted to us for resolution.
Central West Waste Management (formerly Rural Bin Service)
Phone: 0431 721 858
Email: contact@centralwestwaste.com.au
4.8 Third-party links
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
4.9 Terms and conditions
Please also review our Terms of Access and Terms of Use, which govern use of the Website and limit liability.
4.10 Your consent
By using our Website, you consent to this privacy policy.
4.11 Changes to this policy
(a) Any changes to this privacy policy will be published on this page.
(b) This privacy policy was last updated on 13th of January 2026